This article covers the topics like billing, pricing, payments, invoices and taxes. Please read the Billing Contact article to learn about the practical side of things in our Dashboard.
You can test fortrabbit before paying a single a dime, completely for free. All you need to do is sign up and upload some code. The trial will end automatically, you don't have to cancel it and you will not be charged. No credit card required. Once you decide to book a paid plan, the following sections will apply.
There are no upfront costs or payments. The service is priced by usage, similar to how other cloud providers do it.
If you order one of our plans on the 16th of a 30-day month, the invoice will be calculated for 15 active days since you started using the service. The minimum billing period is one day.
April April Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa Su 1 2 3 4 5 - - - - - 6 7 8 9 10 11 12 - - - - - - - 13 14 15 16 17 18 19 - - - $ $ $ $ 20 21 22 23 24 25 26 $ $ $ $ $ $ $ 27 28 29 30 $ $ $ $
The dollar-signs indicate days that would be incuded in the invoice.
Within the first few days of every new month, you will get the invoice for the consumption of the last month. After receiving the invoice, the payments are due and are charged automatically. Credit Cards payments will usually happen within the first few days of the month. SEPA direct payment will be charged within the first two weeks.
- End of month: Invoice are getting created for the monthly usage
- 1st of the month: Invoices for the previous month are getting send out
- 3rd of the month: Credit card payments are issued
- 7th of the month: SEPA direct payments are issued
- Until end of month: Review and retry of bounced invoices
You can check the current costs by looking at your Billing Contact, see the Billing Contact help for more.
Visa, MasterCart and Amex are the supported credit cards. Many debit cards are not supported, some are, try it out. US clients might need to ask their bank to allow payments from us. When setting up the payment option we'll do test charge.
SEPA direct debit is accessible to clients in the European Union.
For enterprise clients from Europe with a recurring revenue of more than 300 € we also offer to pay by bill (giro / wire) (on account, after invoice). The current workflow requires that there is already a Billing Contact including a valid payment method set up. Please contact us to change the payment method to on invoice.
How on invoice works
- We invoice you in USD or EUR
- You pay in the currency as stated on your invoice
- We provide you with our German bank routing number (IBAN + BIC)
- Invoices are sent by e-mail monthly to the billing mail registered with our Dashboard
- Mind that there are no extra statements or payment receipts, just the invoices
- Invoices need to be paid within 30 days
- We expect individual payments for each invoice
- Each payment needs to include the exact invoice number to be matched
PayPal is NOT supported, there are no future plans for that.
You can use a different e-mail address for each Billing Contact, see the Billing Contact help in how to change that.
We consider our primary clients to be entrepreneurs and other businesses. In other words, fortrabbit is primarily a B2B service. While that can mean anything and nothing, it carries some fiscal implications:
- Our prices are shown as net prices without Value Added Tax (VAT)
- If you are a non-VAT registered company in a EU country, we add VAT
- If you are a VAT-registered company in a EU country and add your valid VATIN, we don't charge you VAT
- If you are a VAT-registered company in Germany, we add VAT, but you will get it back from your tax-office
- If you are a company from a NON-EU country, we don't charge you VAT
We recommend to enter your VATIN (Value Added Tax Identification Number), sometimes referenced as VAT TAX ID or similar. This way you save upfront costs for VAT — reverse charge makes this possible. See our guide to setup your VATIN with your Billing Contact.
We charge no VAT, if article 151(1)(a) VAT Directive applies, e.g. for international bodies, embassies or other EU organizations with a valid VAT exemption certificate. Please get in touch if VAT exemption applies to your organization.
All Billing Contacts within the EU are required to pay in EUR. Billing Contacts from other countries can pay in USD or EUR. It is not possible to change the currency of a Billing Contact later on. However, you can create a new Billing Contact with a different currency and then move Apps there.
When you create a Billing Contact, we'll do a debit test on your credit card. This should not show up on your credit card statements, because we will not finalize this transaction. Some clients have reported that this transaction shows up in their online banking. In any case, this reserved amount will not be claimed by us.
Option 1: Search your e-mail inbox for "fortrabbit invoice". Each invoice e-mail contains a secret link to the invoice. From there you can print or download the invoice.
Option 2: Use the "Download / print" button from the Dashboard: Login to the Dashboard > Your Account > Companies (Your Company) > Billing Contact > Invoice archive > Invoice > Download & print invoice. This needs to be done from an Owner Account.
Invoices are shown as HTML. Depending on support in your browser, a PDF can be generated using the "Print to File" feature from your Browser/OS.
Sometimes payments may bounce, that just happens. Please note that our bank collects fees for failed charges or insufficient funds. We may pass those fees to you.
There are various reasons why payments bounce:
- Insufficient funds - we will try to debit again after a few days
- Expired credit cards - Update your payment method
- Something else - Update your payment method (enter a new card or switch to SEPA)
Please contact us if you are aware about open invoices with us and or if you have questions about an invoice. In any case, we will inform you by by e-mail about failed payments.
At some point, after several unsuccessful attempts to charge your account, your App will be deleted. We will not take your data hostage until you pay us, we will permanently delete Apps. Deleted Apps can not be recovered. Read why we do this in a story from our blog.
We consider deleting Apps for bounced payments carefully with human review on a per client basis. Here is the basic rule set:
For brand new clients: In case the very first or second invoice keeps on bouncing (we will retry) and you have not reacted to our e-mails, we will proceed with the deletion of the App right away.
For clients with less than 6 invoices or when the credit card processor reports possible fraud or the Account looks suspicious: We might delete the App after the first bounced invoice (we will retry) or if the client fails to respond to our e-mails.
For long term clients with more than 6 paid invoices and at least 2 bounced invoices (we will retry) in a row or a total of 4 unpaid invoices: Before deletion we will attempt to write a personal e-mails, beside the automated ones. We will also try to contact everyone involved in the Company or project. We might delete Apps when there was no reply on our attempts to reach out.
In any case, with 3 open invoices in a row and no reply: We will immediately delete Apps.
For clients with invoices higher than 1k different rules might apply.
Open invoices can be found in the Dashboard. Login to our Dashboard > follow the instructions in the "open invoices" warning. Credit card payments are done immediately. SEPA direct payments are delayed. If your credit card has insufficient funds at the time of charging, we may try to charge it again during the month.
It is not possible to pay upfront because our billing model is based on consumed resources up to present time.
Yearly payments are not supported because we do not accept upfront payments because the costs and the exact usage can not be predicted in advance.
We are not offering refunds at this time.
This is our current policy because we have a custom billing system and refunds are complicated to do correctly under German accounting laws. We would have to send you a reduced negative invoice and it would require additional manual steps in book keeping for this.
If you think something is wrong with your invoice, please contact us. We may be able to give you a discount on your next invoice to show good will on our part.
Some clients say that they haven't made any use of the services at all and therefor are requesting a refund. Please note that each booked App is utilizing hardware resources whether there have been visitors or not.
You can always quit, scale down or kill certain Apps.
You can also cancel your Account completely. In this case, we will delete all data connected to your account, including all code and database records hosted by us.
The invoices are an exception to this. We are required by law to keep billing related data, that is the invoices and the information contained there. The same applies to your credit card information, which is stored by our credit card service provider.