This article is all about the concepts of billing, pricing, payments, invoices & taxes. Please also check out the Billing Contact section of the Company article to learn about practical usage in the Dashboard.
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Consumption based billing¶
Pay after usage: No upfront costs nor payment! First you book, then you'll use it, then we'll invoice you for what you have actually used. Just like with your old telephone bill. At the end of the month you'll get an invoice for what you have used in that month.
Daily billing cycle¶
When you book something on the 16th day of a month and the month has 30 days you only pay for the 15 days you're using the product. The minimum billing period is one day.
Within the first days of every new month you will get the invoice for your last month's consumption. After receiving the invoice, the payments are due and will automatically be done by us. Credit Cards usually will happen within the first days of the month, SEPA direct within the first two weeks.
You can see a live preview of the usage for the current month:
- Log in to the Dashboard
- Go to your Company (Company Name)
- Under Billing Contact select the "Current costs"
There you'll find a cost preview (invoice draft) for the ongoing month, covering all of your Apps. This shows what will be printed on the next invoice. Please mind that it will show the current costs of the day of the month so far, it will show different values the next day.
You can pay by credit card (Visa & Master, no debit cards) or SEPA direct debit (EU clients only). For "enterprise clients" (large volume) we also offer to pay by bill (on account, after invoice).
Billing e-mail address¶
You can setup a different e-mail address for each Billing Contact.
fortrabbit is a B2B hosting solution, it's for entrepreneurs only, we expect you to use it professionally. While that can mean anything and nothing it has some fiscal implications:
- Our prices are shown as net prices without Value Added Tax (VAT).
- If you are a non-VAT registered company in a EU country, we add VAT.
- If you are a VAT-registered company in a EU country and add your valid VAT IN, we don't charge you VAT.
- If you are a VAT-registered company in Germany, we add VAT, but you will get it back from your tax-office.
- If you are a company from a NON-EU country, we don't charge you VAT.
VAT-IN from clients in EU countries¶
We recommend to enter your VAT-IN. This way you save upfront costs for VAT — reverse charge makes this possible. See this guide to setup your VAT IN with your Billing Contact.
All Billing Contacts within the EU are required to pay in EUR. Billing Contacts from other countries can choose rather they like to be charged in USD or EUR. It is not possible to change the currency of a Billing Contact later on. But you can: create a new Billing Contact with a different currency and then move Apps there. Please mind that customers from the EU have to pay in EUR.
When you create a Billing Contact, we'll do a debit test on your credit card, when you enter the informations with us. This should not show up on your credit card statements, as it just a test. We have heard from clients that it sometimes shows up. Please don't worry, it will not be processed.
Downloading previous invoices¶
Option 1: Scan your e-mail inbox for mails with the subject "fortrabbit invoice" for the monthly invoices we have sent you. Each e-mail contains a secret link to the invoice. From there you can print/download.
Option 2: "Download/print" invoices from the Dashboard: Login to the Dashboard > Your Account > Companies (Your Company) > Billing Contact > Invoice archive > Invoice > print.
Invoices are shown as HTML > you can use print from the browser to generate and download a nicely styled PDF.
Sometimes payments bounce, that just happens. Please mind that banks collect fees for those non-sufficient funds. We might pass those fees to you — our client. In any case, we will inform by e-mail when a payment didn't succeeded. Please contact us when you are aware that you have open invoices with us and questions about it. There are various reasons why payments bounce:
- Not sufficient funds - we might try to debit again after a few days.
- Expired credit card — please update your payment method.
- Something else - please update your payment method or contact us
Service cancellation after bounced payments¶
At some point we have to delete your Apps to avoid further costs. Usually that happens when a client has multiple open invoices and didn't replied. But that can also happen sooner, for example, when the card or the project looks suspicious or neglected.
Every month we have to deleted because of bounced payments. This is a part of this job that is not fun. Read a drama story.
Paying open invoices¶
You pay your open invoices in the Dashboard yourself like so:
Login to the Dashboard > follow the instructions on the "open invoices" warning.
Credit card payments are done "live". SEPA direct payments are delayed. When your credit card didn't had enough balance at first, we might try again during the month.
Yearly payments are not supported, as there are no upfront costs and the exact usage is unknown in advance. Therefore it is also not possible to pay with PayPal.
You can always quit. Scale down or kill certain Apps or even cancel your Account completely.
We will delete all your Account data. But it is required by law to keep your billing related data, that is basically the invoices and infos around it. The same applies to your credit card informations, but those are stored with our credit card service vendor — not with us.